FAQ

Creating an account is quick. Click “Sign Up” on the homepage, provide your full name, email, date of birth, and a secure password, then confirm your email address. Make sure your details match any government ID you may later upload for verification to avoid delays with withdrawals.You’ll be asked to select a preferred currency (USD, EUR, or Bitcoin) and can set responsible-gambling tools like deposit limits right away. After registration, you can make your first deposit to unlock welcome offers. If you run into issues, use live chat or email support@catspins.com for step-by-step help.

KYC verification confirms your identity to keep your account and funds secure, and to meet regulatory obligations. Common documents include a government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement dated within the last 3 months), and, for some payment methods, a copy of the card or crypto wallet proof.Upload documents through your account’s verification area. Most verifications are processed within 24–72 hours, depending on volume. If additional information is needed, support will notify you. Verification is standard across regulated casinos and helps prevent fraud and ensure timely withdrawals.

Cat Spins accepts major options like Visa, MasterCard, Apple Pay, Google Pay, and Bitcoin, and supports USD, EUR, and Bitcoin currencies. Deposit times are usually instant with card, Apple Pay, Google Pay, and crypto. Minimum deposits for bonuses commonly start at €20, but check the specific promotion terms.Withdrawal times vary by method: crypto withdrawals are typically fastest (often within hours), e-wallets and card transfers may take 24–72 hours for processing, plus bank times. Keep in mind identity verification must be complete before the first withdrawal. For precise limits and possible fees, consult the cashier or contact support.

Wagering requirements dictate how many times you must play through bonus funds before withdrawing winnings. The current first-deposit welcome bonus has a 30x wagering requirement on the combined deposit plus bonus amount. For example, if you deposit $50 and receive a $100 bonus (200%), your total bonus balance subject to wagering is $150. You would need to wager $150 × 30 = $4,500 before withdrawing bonus-derived winnings.Different games contribute differently to wagering requirements; slots often contribute 100%, while table games and live dealer games may contribute less. Always read the full bonus terms to see contribution rates and any game exclusions.

The welcome package offers a 200% first-deposit match plus 50 free spins on Lollicat. Terms include a minimum deposit requirement (typically €20), a 30x wagering requirement on the deposit plus bonus, and a maximum cashout cap for bonus winnings of $2,500. Free spins and match bonuses are credited upon qualifying deposit, and game contribution rules apply.Make sure to read the full promotion terms before claiming, as specific rules, time limits, and game restrictions can change. For details or help calculating your wagering requirements, contact support or view the promotions page.

No-deposit offers are rare and change frequently. Cat Spins occasionally promotes no-deposit bonuses or free spins to registered players, but these are limited-time promotions, often with strict wagering and withdrawal limits. The best way to spot these offers is to check the promotions page regularly, subscribe to promotional emails, or ask customer support via live chat.If you receive a promo code, always verify the terms — including eligibility, wagering requirements, and maximum cashout — before claiming.

Yes. Cat Spins is fully optimized for mobile play through a responsive website that works on iOS and Android browsers. You can use Apple Pay and Google Pay on compatible devices for fast deposits. Mobile gameplay supports most slots, table games, and many live dealer options, so you can spin, bet, and cash out on the go without losing functionality.No separate app is required for most users; just log in via your browser. If you experience mobile-specific issues, try clearing your browser cache, updating the device OS, or contacting support.

Cat Spins features a broad selection of slots, table games, and live dealer titles from more than 30 providers, including Betsoft, Blueprint Gaming, Evoplay, Novomatic, Red Rake Gaming, Spribe, and Betgames. You’ll find classic slots, video slots, progressive jackpots, blackjack, roulette, video poker, and live dealer tables.New titles are added regularly, and provider filters make it easy to find favorites. For a detailed overview of the casino and games, see our Cat Spins Casino review.

Cat Spins operates under regulation and uses industry-standard game audits to ensure fairness. Games come from reputable providers who publish RTP (return-to-player) figures, and independent testing agencies audit RNG-based titles to confirm fair outcomes. Cat Spins also publishes or makes available certificates and fairness statements in its legal or help sections.If you have concerns about licensing or audit reports, contact support for the specific regulator details and audit certificates.

If you experience technical issues, try these quick steps: refresh the page, clear your browser cache, or switch to a different browser or device. Make sure your app or browser is updated, and check your internet connection.If problems persist, take a screenshot of any error messages and contact live chat or email support@catspins.com. Provide your account details and screenshots to help the team diagnose and resolve issues faster.

Cat Spins supports safe play with tools like deposit limits, loss limits, session reminders, time-outs, and self-exclusion. You can set limits in your account at any time. If you feel your play is becoming a problem, use these tools, contact support for guidance, or reach out to professional organizations for help.Play responsibly: set a budget, stick to it, and never gamble with money you need for essentials.

Cat Spins uses industry-standard SSL encryption to protect transactions and personal data. Account security measures include strong password requirements and email confirmations for critical account actions. For added protection, enable any available two-factor authentication if offered, and never share your account password.Personal and financial data are handled according to privacy policies and applicable regulations. If you suspect unauthorized access, contact support immediately to secure your account.

Cat Spins offers an in-site FAQ and live chat for quick assistance, plus email support at support@catspins.com for less urgent queries. Live chat is ideal for account and payment questions, while email is useful for sending documents or getting detailed responses. Response times vary with volume, but support aims to reply promptly and clearly.Before contacting support, check this FAQ and the promotions and T&C pages — many answers and step-by-step guides are available there.