Support
At Cat Spins Casino, support is built for real players—clear answers, quick fixes, and a team that treats your account like it’s theirs. Whether you have a question about deposits, withdrawals, bonus terms, or a game glitch, our crew is available to guide you through the steps and get things sorted promptly and professionally.
Live chat — instant help, 24/7
Live chat is the fastest way to reach us. Our agents are available around the clock to answer account questions, troubleshoot technical issues, and walk you through game or bonus rules. Typical response time: under a minute for an initial reply, and most simple issues are resolved during the same chat session.
Email support — detailed help when you need it
Prefer email? Send a message to "support@catspins.com" for account verifications, transaction inquiries, or detailed documentation requests. Typical response time: within 12–24 hours. For fastest handling, include your username, the date of the issue, transaction IDs or screenshots, and a clear description of the problem.
Phone support and other options
Cat Spins currently provides live chat and email support as primary contact channels. If you prefer voice assistance, let our chat or email team know—agents can advise the best available options for sensitive or complex issues. You’ll also find an extensive FAQ and help center for quick self-service answers.
Quick answers in the FAQ and help center
Our FAQ covers the most common topics: account setup, deposits and withdrawals, bonus rules and wagering, game eligibility, verification requirements, and troubleshooting. It’s a good first stop if you want immediate guidance or step-by-step instructions without waiting for an agent. If your question needs personal attention, the chat team is just a click away.
Support for payments, currencies, and bonuses
Support staff are trained to help with transactions involving Apple Pay, Bitcoin/BTC, Google Pay, MasterCard, and Visa, and they can advise on deposits and payouts in USD, EUR, or Bitcoin. If you have questions about bonuses, wagering requirements, or the status of a payout, the team will explain the terms and help escalate any investigations. While processing times vary by method, our agents will keep you informed at every step.
What helps us help you faster
When contacting support, include:
- Your account username or registered email
- Transaction IDs, timestamps, and screenshots if available
- A clear description of the problem and any troubleshooting you’ve already tried
Providing these details speeds up verification and resolution.
Secure, patient, and responsible assistance
Our team follows strict security and privacy practices to protect your account and personal data. We also support responsible gambling—if you need deposit limits, time-outs, or self-exclusion, contact us and we’ll guide you through the available tools and options.
For an in-depth look at the site, games, and bonuses, check our full Cat Spins Casino review. Reach out anytime—our goal is to make your play smooth, safe, and enjoyable.